No matter how many clinics we go to, how many times we prepare ourselves to go through IVF again, it just doesn’t seem to get any easier. I’m finding the process completely frustrating and we haven’t even started. I’m not sure why clinics don’t ‘get it’.
Following a 14 month break from treatment after our last failure we finally found a new clinic that we thought was a good fit for us. It took a lot for me to fill the form in because of what we have already been through but we decided it was what we wanted to do, we wanted to give it another go. Maybe alarm bells should have rung early on with this new clinic when the so called ‘patient advisor’ took ages to reply to emails and struggled to understand that I probably knew more than her about our history and our needs…go figure. We finally got an appointment and the consultant was lovely, understood what we had been through and came up with a new plan. We were set for IVF in August.
In the meantime I was referred by my GP for a laparoscopy and hysteroscopy because of pain, lots of pain. Within a few weeks I’d had the procedure but of course that delayed the August start date. Feeling recovered, getting through the wobble of should we/shouldn’t we and deciding to aim for November I sent the email to the clinic to ask if the timescale was realistic, what they needed from us etc to move us towards treatment. And the response…silence, complete and utter silence. Nothing. 3 emails later I’m still waiting for a reply.
What is wrong with these people? Why don’t they get that there is a person on the other end of the email? A person who may be scared. A person who is looking for help and advice. A person who is hoping that this time it’s the one. I’m not a statistic, not a number, not just a business transaction…or maybe to them that’s all I am. If that’s the case then it’s everything that’s wrong with this ‘industry’. Is it too much to ask for a response?
Maybe it’s the universe telling me it’s not the right time, or maybe the ‘patient advisor’ is just crap at her job, it’s likely the latter. I shouldn’t have to send the email that I’m about to send, a request for a manager to contact me or to ask how I complain. This process is hard enough without feeling like I’m not being listened to, that I’m being ignored and that I’m irrelevant to them. Enough…it’s exhausting.
When will these clinics get a grip and learn how to treat their customers, their patients, the people that keep them in a job.
I’m frustrated yet again…it’s not the best start to a new treatment cycle and it just serves to remind me that on every level it seems to be a battle. Have I made the wrong choice again…I hope not otherwise I’ve wasted another 6 months of my life. Have I failed before I’ve even started? I suppose I need to dig deep to find the strength to keep going.
To be continued…