Why is it so frustrating…?

No matter how many clinics we go to, how many times we prepare ourselves to go through IVF again, it just doesn’t seem to get any easier.  I’m finding the process completely frustrating and we haven’t even started.  I’m not sure why clinics don’t ‘get it’. 

Following a 14 month break from treatment after our last failure we finally found a new clinic that we thought was a good fit for us.  It took a lot for me to fill the form in because of what we have already been through but we decided it was what we wanted to do, we wanted to give it another go.  Maybe alarm bells should have rung early on with this new clinic when the so called ‘patient advisor’ took ages to reply to emails and struggled to understand that I probably knew more than her about our history and our needs…go figure.  We finally got an appointment and the consultant was lovely, understood what we had been through and came up with a new plan.  We were set for IVF in August.

In the meantime I was referred by my GP for a laparoscopy and hysteroscopy because of pain, lots of pain.  Within a few weeks I’d had the procedure but of course that delayed the August start date.  Feeling recovered, getting through the wobble of should we/shouldn’t we and deciding to aim for November I sent the email to the clinic to ask if the timescale was realistic, what they needed from us etc to move us towards treatment.  And the response…silence, complete and utter silence.  Nothing.  3 emails later I’m still waiting for a reply.

What is wrong with these people?  Why don’t they get that there is a person on the other end of the email?  A person who may be scared.  A person who is looking for help and advice.  A person who is hoping that this time it’s the one.  I’m not a statistic, not a number,  not just a business transaction…or maybe to them that’s all I am.  If that’s the case then it’s everything that’s wrong with this ‘industry’.  Is it too much to ask for a response?

Maybe it’s the universe telling me it’s not the right time, or maybe the ‘patient advisor’ is just crap at her job, it’s likely the latter.  I shouldn’t have to send the email that I’m about to send, a request for a manager to contact me or to ask how I complain.  This process is hard enough without feeling like I’m not being listened to, that I’m being ignored and that I’m irrelevant to them.  Enough…it’s exhausting.

When will these clinics get a grip and learn how to treat their customers, their patients, the people that keep them in a job.

I’m frustrated yet again…it’s not the best start to a new treatment cycle and it just serves to remind me that on every level it seems to be a battle.  Have I made the wrong choice again…I hope not otherwise I’ve wasted another 6 months of my life.  Have I failed before I’ve even started?  I suppose I need to dig deep to find the strength to keep going.

To be continued…

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10 thoughts on “Why is it so frustrating…?

  1. Karen says:

    I hope this clinic can get its act together! You’re so right! Customer service is so important. Even if they don’t have the answer you need straight away, there’s nothing more frustrating than being ignored!
    Persevere. I know you have the strength xxx

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  2. That would be very frustrating. I hope everything works out for you. I happened to watch an older TedTalk this evening and if you would like to watch it, I’ll post the link here. My husband and I struggled for 6 years. Even though we stopped after 2 rounds of IUI, I can relate to needing all the stars to line up for the clinic to see us on time and to have their act together. Wishing you the best and praying for you. https://m.youtube.com/watch?v=6BBmMtVfZ4Y

    Liked by 1 person

      • It sounds like it. Need more rallies for help with infertility instead of all those crazy pro abortion rallies. I was always and still get frustrated at how easy it is to get an abortion and have it covered instead of receiving help with supporting life. But that rant is for another day and I hope that as more awareness is brought about that it won’t be so difficult for you. I’m praying for you and everyone on here still waiting for their dream to come true. Take care.

        Liked by 1 person

  3. I totally get how you feel, I just don’t understand why they can’t DO THINGS BETTER! It’s a mystery to me why there’s so much faff and delaying and hold ups. We’ve been delayed a further month and I’m so CROSS about it 😩😪 They just don’t seem to have any idea of how difficult this journey is, or how much everything they do affects us and affects our confidence and belief in them and the treatment. Honestly, I’m seriously thinking that a clinic ran by ivf warriors would be a beautiful and nurturing place. We would never ignore a couple or treat them badly and we would respect that they knew more about themselves than anyone does xx

    Liked by 1 person

    • We are likely to get delayed until the new year and may have to find a new clinic, it’s just plain rude at the very basic level! I’m not surprised you are mad, it takes a lot of courage to keep going. I think a rounded, nurturing, caring clinic would be like a breathe of fresh air, such a pity it doesn’t exist xx

      Liked by 1 person

      • It’s just absolutely shocking. I’m sorry to hear you’re being delayed until after the new year. If I wasn’t so desperate to get a cycle in before the end of this year, I think we’d be moving clinic too. I guess we just have to keep our chins up as best we can xxx

        Liked by 1 person

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